Frequently Asked Questions
Everything you need to know about your Haus of Planner experience.
When will my order ship?
Most orders are processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. If you need to change or cancel an order, please email us within 1 hour of purchase.
Are your paper products eco-friendly?
At Haus of Planner, we prioritize sustainability. Many of our planners and journals are printed on FSC-certified paper using soy-based inks.